
The most important part of our service to you is to ensure that you have a caregiver who matches your every need as closely as possible. We realize that you could hire someone directly from a newspaper ad or similar source. But, we eliminate the hazards of that approach and add significant value by making sure you are protected and satisfied.
Although it may appear that you can save some money by hiring a caregiver directly, you need to be aware of the responsibilities and potential risks that come with that approach. Here are just a few things you will want to consider.
The caregiver that we supply for you is our employee, not yours. We assume all of the responsibility for background checks, criminal checks, and references. Each one of our caregivers is fully bonded and insured to help protect everyone involved. We thoroughly interview each caregiver so that we can best match their skills, personality and experience with the needs of each of our clients.
Even though any caregiver we suggest will be well qualified, you make the final selection after meeting with her. We strongly suggest that your loved one is an integral part of making the decision.
If, for any reason, your caregiver does not or can not show up for their assigned duties, we will draw upon our staff to have a suitable replacement for them. We start that process immediately after you notify us of the problem and have a substitute caregiver assigned the same day.
You also have the flexibility of asking to change to a different caregiver if you feel that the one initially assigned is not working out. The proper “personal chemistry” between the caregiver and the client is essential for home care to be satisfactory.
Contact us today and let Heaven At Home handle your in home care in Texas.