One team one goal

Our mission is to help
those in need remain
safe, healthy and happy
in their own homes.

"You were like an "oasis in the desert", if that is descriptive enough. You know how much I needed help the day I came to see you. Mom liked both of the girls very much and was appreciative of what they did for her. Please let them know that. I was so grateful that Van went to the hospital with us. Thank you so much to all of you for being so kind and helpful."
Family

"Our family is deeply appreciative for your support, care and time during the illness and passing of our mother. The floral arrangement was a beautiful addition to her service. Thank you for everything you’ve done. Rhonda was our angel and Tommi the answer to our prayers. God bless."
L.V. and Family

"Thank you for all your help this last week in last-minute scheduling … when we have family emergencies, we have to depend on everyone working together. Please thank Kathy for coming to take care of mom and dad on short notice. She is like a little sister to me."
J.K.

  1. Why shouldn’t I just place an ad in the paper and hire someone for $10 per hour?
  2. Why is it important to me that you are licensed by the State of Texas?
  3. Why should I be concerned if the caregiver is bonded and insured?
  4. Why is it important that your caregivers are your employees and not contractors?
  5. Will my long term insurance pay for this service?
  6. What if my scheduling needs change?
  7. Do I have to sign a long term contract?
  8. What geographical areas does Heaven at Home serve?

1. Why shouldn’t I just place an ad in the paper and hire someone for $10 per hour?

There is a great temptation to do this. However, it may well be a false economy. If you hire a person directly, they are contract labor. As such, you are obligated to file tax documents for them at the end of each year. You may also be liable for injuries if they have an accident while in your employ.

Another consideration is whether or not you have the knowledge and the resources to properly research their background and ensure that they are of the moral character they claim.

A final consideration you should make relates to the fact that you are dealing with an individual rather than a company. If that individual gets sick, is in an accident, or just gets “spring fever” and decides not to come to work, you have no fallback position. With Heaven at Home, if your caregiver is a no-show for any reason, we will immediately arrange for another qualified person to substitute for them.

2. Why is it important to me that you are licensed by the State of Texas?

Many home care agencies elect not to pursue licensing by the state of Texas. Heaven at Home chose to comply with the requirements of the state for the benefits it assures our clients. First, as a licensed provider, we must adhere to stringent compulsory requirements for background checks and qualifications of each caregiver. These are not criteria that we make up, they are stipulated by the state. Second, by being a licensed provider, most companies that provide long term care insurance will recognize us and pay all or part of our services.

3. Why should I be concerned if the caregiver is bonded and insured?

While we are very careful about who we hire, there is always the possibility that a caregiver will either purposefully or accidentally cause damage in the home. They may not be able to resist the temptation of taking something that isn’t theirs. If the caregiver were not bonded and insured, it might be very difficult to get restitution for the loss. This is one of the risks you run if an agency doesn’t bond their people or if you hire someone directly.

4. Why is it important that your caregivers are your employees and not contractors?

Many agencies don’t hire their caregivers as employees. They are independent contractors. That makes it easier for the agency, but it isn’t good for you. In that case, the agency is just doing placement – like an employment agency. That really leaves you with the same obligations and liabilities that you would have if you hired someone out of the newspaper. We take care of all tax and insurance obligations for our caregivers – and you end up with a happier caregiver.

5. Will my long term insurance pay for this service?

If there is a provision for unskilled home care in your policy, they should honor that provision with Heaven at Home because we are licensed with the state of Texas. Most companies will not recognize the costs of a non-licensed agency.

6. What if my scheduling needs change?

We recognize that many factors can change the needs of one of our clients. That is why we are completely flexible when it comes to scheduling. If you have been using a caregiver 3 days a week for 8 hours per day and you decide that you need 4 days a week for 4 hours – just tell us and we’ll immediately make up a new schedule for you.

7. Do I have to sign a long term contract?

There is no long term commitment with Heaven at Home. We operate on good faith with our clients. The agreement that is signed is to stipulate the services that you want. If, at any time and for any reason, you decide to discontinue our services – you can do so with no penalty.

8. What geographical areas does Heaven at Home serve?

We currently serve these counties:

Collin, Cooke, Dallas, Denton, Grayson, Tarrant, and Wise. If you are in the North Texas area, but not in these counties, please call us and we can tell you if we can extend coverage to your area.